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You should contact Linerora Customer Service for any malfunctions that may occur in the lighting devices. Incorrect repair operations may pose a danger to the user. Vivense is not responsible for any damage and problems that may occur after repairs and maintenance performed outside of authorized service. The installation of the products in the lighting group cannot be carried out by Vivense installation teams. You can perform the product installation yourself in accordance with the Vivense installation scheme, or you can get support from an external authorized service. You shouldn't let children play with lighting devices. You should not use lighting devices in case of tension, tearing and open-ended cables in the cable integrity. When unplugging your lighting device, you should definitely not disconnect it by holding it by its cable. When unplugging the device from the wall outlet, you should pull it by holding the device's plug. You must make sure that all power supply lines are switched off during the installation & replacement of the product. Products should be carried by holding them from the body while being transported. During the cleaning phase of the products, you must make sure that they are unplugged first, and if they do not have a plug, they are turned off. Direct contact of the products with the liquid should be prevented. You can clean the products with a damp cloth, they should be dried with a dry cloth before use.

If there is a situation that does not please you after delivery, if you inform us within 14 days, we will start the process for you immediately and do our best to resolve it within a maximum of 20 working days. After our products delivered by shipping are delivered, we send you a code confirming that you have received the products without problems. If you notice a problem in your product that has escaped the eyes of our teams, you can communicate the problem to them so that the solution process begins. As for our products delivered by cargo, we expect you to check the product when taking delivery and keep a record of the cargo company if there is a problem. Our solution process is as follows; We provide re-production of products for missing product and part notifications, or if the product has been forgotten in the warehouse or cargo as a result of an error, we provide a referral so that it can be delivered to you as soon as possible. For incorrect and damaged records, our expert teams examine the problem and decide on the most accurate and fastest action related to the product and start the solution process. If the solution of the problem is possible by changing the parts such as legs, fabric, handles, wardrobe cover, table top, our team will send these parts to the address within the specified time. In cases where the products require repair, our team comes to your house and solves the problem on the spot. If a more comprehensive study needs to be done for the solution, our shipping team will pick up the product from your home and deliver the product to your address again after the problem is solved. You can send us your Damaged, Incomplete, Incorrect notifications by selecting the title "I'm having problems with the product I received".

Furniture, carpet and lighting products are covered by the Linerora warranty for 2 years from the date of delivery. If the product is not used in a way that complies with the conditions of use, any problems that occur related to the product are not evaluated within the scope of the warranty. We provide paid support to our customers in cases that are determined to be user-generated. You can check out examples of some situations that are evaluated as user error from the following items. Exposure of the product to water Presence in a place with too much sun Do not avoid hot and cold sudden contacts Cleaning with chemicals Transportation in a way that damages the product Loading more weight than the weight that the product can lift Stains, scratches, breaks caused by external causes on the products

CUSTOMIZED PRODUCTS are products that are specially produced in accordance with your requests and/or require installation. For example, seats whose fabric color and type have been changed, furniture whose wooden material property has been changed, products that have been installed and assembled, products manufactured in special sizes, products whose protective elements such as packaging, tape, seal, package have been opened after delivery fall into the CUSTOMIZED PRODUCT category. STANDARD PRODUCTS are products whose properties are not changed in accordance with your requests.

Prices may undergo instantaneous changes depending on market conditions or campaigns that may be conducted. Linerora reserves the right to change product prices at any time and without the need for any prior notification and/or to change the campaign conditions and end date without notice. For this reason, if the purchased product is included in the discount, the difference in the price cannot be claimed Dec.

Linerora Product Installation and Usage Instructions Installation The installation procedures of the Linerora product you have purchased must be performed by Linerora or according to the installation scheme provided by Linerora.Jul. If this service is performed incorrectly or incompletely outside of the Linerora installation teams, the product is excluded from the warranty scope. Installation installation diagrams of the products are included in the installation package. If the installation diagram does not come out of the package, you can request the installation diagram by contacting Linerora. It is sent electronically to the e-mail address registered to the order. You should pay attention to the warnings on the assembly diagram. In case of changing the location of the products or moving them to a different address, it is recommended to move the assembled products by disassembling and packaging them. The Liner is not responsible for this issue. For simple repairs and settings that may be needed over time depending on usage, you can get paid support from the Linerora Installation Team by clicking here. You should not store the Use Products in humid and wet environments. An odor can be felt in the products due to the structural properties of particle board, melamine coated particle board and MDF. This situation is not related to product quality, but due to the structure of the material. It can be removed by ventilation. In order for the sidebands of the products to have a long service life, you should avoid contact with water. In addition, you must prevent the corner joints of the product from getting hit. In natural wood products and natural colored products, there may be tonal differences or color transitions due to the naturalness of the tree. This is due to the naturalness of the wood. There are also color/pattern differences in marble patterned products due to their natural structure. To make sure that the installation is done correctly, you should check the assembled parts of the furniture after the installation is completed. Be careful not to use the products you have purchased outside of the intended purpose. Such use may damage the characteristics and safety of the product and may also cause the product warranty to become invalid. Using the products correctly is important to ensure a long-lasting and safe usage experience. The products you buy are from heat sources (stove, heater V.b.) you should use it at least 1.5 meters December distance and in areas away from the influence of direct sunlight and ensure its placement. You should not carry your products by dragging or pushing. You should not put hot materials on your products. You should definitely put it on a protective sheet or heat-impermeable materials. If water spills on your products, you should wipe them immediately and not leave them on the product. If chemicals are spilled on your products, you should not clean them by wiping, pressing or rubbing. Soft cloth, napkin, sponge, etc. with absorbent properties on chemical. you need to clean the liquid by impregnation with materials. You should clean your products with a soft cloth that is moist and does not have a hard object on it. Bleach, ammonia-based cleanser, cologne, acetone, etc. you should not use materials. Pointed-pointed, sharp-pointed tools, apparatus, etc. on the products. you have to be careful not to leave things. You should not drag your accessories on the furniture. In such cases, you should take action by removing your belongings from the product. You should not paste adhesive-based tape, labels, sticker posters on your products. You should not leave products with electrical components in the open position for a long time. If you detect thinning, stretching and open-ended electrical products in the cable integrity, you should inform the Liner Customer Service. You should definitely do a work check after the installation of electrical products. For modules that do not work, you must notify Linerora of the situation within 14 days of receiving the product. In products with sliding doors, drawers, hinges, you should check the brake or stopping mechanism together with the authorized service. You must inform Linerora if the sliding mechanism products come out of the rail, channel or surface where they are located.